Aevia Pup Partner — Support & FAQ

The dog owner will send you a secure Universal Link via text message, email, or another messaging app. To accept:

1. Ensure Aevia Pup Partner is installed on your iOS device from the App Store.
2. Tap the Universal Link directly in your messaging app.
3. The app will open automatically and display an invitation review screen.
4. Complete Sign in with Apple and verify or edit your display name.
5. Tap Accept Invite to begin logging.

This occurs when iOS cannot associate the Universal Link with the installed app. To resolve:

• Long-press the invitation link and select Open in "Aevia Pup Partner" from the menu.
• Ensure you have the latest version of the app installed from the App Store.
• If the issue persists, uninstall and reinstall the app, then try the link again.

Sign in with Apple provides secure authentication without requiring you to create usernames, passwords, or share personal email addresses. It ensures your caregiver identity is verified while maintaining your privacy. The authentication is managed by Apple, not West Solution Consulting Corp.

Invitation links are designed for single-device use. If you need to access the same dog from multiple devices (both iPhone and iPad, for example), you will need to request separate invitation links from the owner for each device. This ensures proper encryption key management across your devices.

The owner controls which logging functions you can access when they generate your invitation. You may be granted permission to log:

• Walks only: Duration, stool consistency, and behavioral notes.
• Meals only: Food types, portion weights, and water intake.
• Vet care only: Medications and symptom observations.
• Full access: All logging functions.

If you need access to additional logging functions, contact the owner and request a new invitation with expanded permissions.

The app uses a standardized 1–7 scale for logging stool consistency:

• 1: Hard, dry pellets (constipated)
• 2: Firm but formed
• 3–4: Normal, well-formed (ideal)
• 5: Soft, losing shape
• 6: Mushy, unformed
• 7: Liquid diarrhea

This clinical scale helps owners and veterinarians track digestive health objectively over time.

No. The app works completely offline. You can log walks, meals, and observations without any network connection. Entries are saved locally on your device and will automatically sync to the owner's app when you regain connectivity.

When you log an entry without network connectivity, the app encrypts it and stores it locally on your device. Once your device connects to Wi-Fi or cellular data, the app automatically transmits the encrypted logs to the owner's review queue. You do not need to take any manual action to trigger the sync.

Each dog card displays a sync status badge:

• ✓ Synced: Your entry has been encrypted, transmitted, and is now in the owner's review queue.
• ⏳ Pending: Your entry is saved locally and waiting for network connectivity to sync.
• ⚠ Rejected: The submission was rejected. This typically means the owner has revoked your access or modified your permissions.

If entries remain pending despite having network connectivity, check the following:

• Ensure Low Data Mode is disabled under iOS Settings > Cellular (or Wi-Fi) settings.
• Verify Background App Refresh is enabled for Aevia Pup Partner under iOS Settings.
• If on public Wi-Fi with restrictions, try switching to cellular data temporarily.
• Restart the app to trigger a new sync attempt.

Once your logs sync successfully, they appear in the owner's review queue. The owner must manually review and approve each entry before it becomes part of the dog's official timeline. This approval process ensures accuracy and gives the owner control over what information is recorded.

No. You can only see the specific dogs you have been invited to care for. Each invitation is dog-specific and scope-specific. You cannot access the owner's personal information, billing details, or any other dogs in their household.

A dog card will be removed from your dashboard if:

• The owner manually revoked your access.
• You tapped Remove My Access for that dog.
• The invitation expired (invitations may have expiration dates set by the owner).

Once access is revoked or expired, the encryption key for that dog is deleted from your device and all pending submissions are removed.

If you no longer care for a dog and want to remove your access:

1. Open the app and locate the dog's card on your dashboard.
2. Tap the card and select Remove My Access from the menu.
3. Confirm the action.

This will delete the dog from your local app, remove the encryption key from your device's secure storage, and notify our servers to revoke your authorization token. Any pending, unsynced logs for that dog will be deleted from your device.

The owner can only see the logs you submit. They cannot see when you open the app, what screens you view, or any activity unless you explicitly save and submit a log entry. All submitted logs appear in their review queue for approval.

Navigate to Settings in the app, locate the Display Name section, and enter your preferred name. This name appears to the owner when they review your log submissions, helping them identify who logged each entry.

The app stores:

• Your Apple ID authentication token (managed by Apple).
• Your display name (editable in Settings).
• Locally cached log entries that are pending sync.
• Encryption keys for dogs you have access to (stored in iOS Keychain).

West Solution Consulting Corp. does not have access to your personal Apple ID information, email address, or any data beyond what you explicitly log and submit through the app.

Navigate to Settings > Account > Delete Account & Data. This action will:

• Revoke your Sign in with Apple authentication.
• Delete all dog profiles from your local device.
• Remove all encryption keys from your device's secure storage.
• Request deletion of any pending, unapproved logs from our servers.
• Permanently sever your contributor record from our system.

This deletion is permanent and cannot be undone. If you wish to resume caregiving in the future, you will need to accept new invitations from dog owners.

Yes. All log entries are encrypted on your device using AES-256-GCM encryption before being transmitted. The encryption key is shared directly between your device and the owner's device via the invitation link's URL fragment, which never touches our servers. We cannot decrypt or read the logs you submit.